Delete your Flori account

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Flori users can request deletion of their account and associated personal data from within the Flori mobile app.

Delete your account in the app

  1. Open the Flori app.
  2. Sign in to the account you want to delete.
  3. Open your Profile.
  4. Open Settings.
  5. Go to the account or security settings.
  6. Select "Delete Account".
  7. Review the information shown and confirm your request.

You may be asked to sign in again before the request can be completed.

Request deletion by email

If you cannot access the Flori app, send an account deletion request to ask.flori.app@gmail.com with the subject "Flori Account Deletion Request".

Send the request from the email address associated with your Flori account. We may ask for additional information to verify that you own the account.

Data that is deleted or anonymized

When your deletion request is processed, the following data associated with your account is deleted or anonymized:

  • Profile and account information
  • Saved plant records and plant details
  • Plant care tasks and care history
  • Plant scanning and diagnosis records
  • Uploaded plant images and attachments
  • Notification tokens and reminder preferences
  • AI diagnosis conversations and related content
  • Other personal content associated with your Flori account

Data that may be retained

Limited information may be retained where necessary for:

  • Legal or regulatory obligations
  • Accounting and transaction records
  • Fraud prevention and security
  • Resolving disputes
  • Enforcing our agreements

Store purchase and subscription records may also be retained by Google Play, the Apple App Store or RevenueCat according to their own retention policies.

Information may remain temporarily in encrypted backups until those backups are replaced through the normal backup cycle.

Subscriptions

Deleting your Flori account does not automatically cancel an active Google Play or Apple App Store subscription. Cancel active subscriptions in your Google Play or Apple App Store subscription settings.

Processing

We process verified deletion requests as soon as reasonably possible and within any period required by applicable law.

Delete specific data without deleting your account

You can delete individual plant records in the app without deleting your account:

  1. Open Flori and sign in.
  2. Open the plant record you want to remove.
  3. Open the plant options.
  4. Select "Delete Plant".
  5. Confirm the deletion.

You can also request deletion of specific account data by emailing ask.flori.app@gmail.com with the subject "Flori Data Deletion Request". Describe the data you want deleted and send the request from the email address associated with your Flori account. We may need to verify your identity before processing the request.

Contact

For account deletion questions, email ask.flori.app@gmail.com.