Flori support

Last updated:

Need help with Flori? Email ask.flori.app@gmail.com and we will get back to you.

What we can help with

  • Account access and sign-in issues
  • Plant scanning and diagnosis features
  • Plant care tasks and reminders
  • Premium subscriptions and purchases
  • Restoring previous purchases
  • Privacy and account deletion requests
  • Technical problems, bugs or feedback

What to include

  • A short description of the issue
  • Your device model
  • Your Android or iOS version
  • Your Flori app version
  • Screenshots of the issue, if available

Please do not send passwords, payment card information, authentication codes or other sensitive credentials.

Response time

We aim to respond to support requests as soon as reasonably possible. Response times may vary with request volume and the nature of the issue.

Subscriptions

Subscriptions and payments are processed by Google Play or the Apple App Store. You can manage or cancel a subscription in your store account settings. Deleting the Flori app or your Flori account does not automatically cancel an active store subscription.

Account deletion

To delete your Flori account and associated data, use the account deletion option in the Flori app or follow the steps on our account deletion page.